Export Finished Products Operation Manager

About the role

Michelin Thailand is looking for an Export Finished Products Operation Manager based in Bangkok. The role combines team leadership with day-to-day export operations, including coordination with customs brokerage providers and compliance with export regulations.

Key responsibilities

• Manage and develop the team: create an empowering environment, guide the team in setting objectives aligned with the entity's goals, manage priorities and workload, and support career plans and learning opportunities.
• Provide regular, timely feedback to direct reports, manage staffing movements and apply company policies when managing staff.
• Define the scope of export work with the team and share it with all concerned parties so deliverables are achieved.
• Ensure export activities comply with the relevant laws, regulations and policies, in consultation with the relevant organisations.
• Monitor day-to-day operations with the team and coordinate with all networks supporting export activities.
• Manage the performance of the customs brokerage service provider against the service agreement and KPIs.
• Anticipate critical situations and continuously seek to improve operational, customer and employee satisfaction.

Required profile

• Direct experience in team management.
• At least 5 years of experience in export-import, customer service or logistics and supply chain operations, with a background in customs regulations.
• Fluent English (autonomous and efficient), at least B2.
• Able to work under high pressure and in challenging situations.

Required skills

• Strategic thinking, logical and analytical thinking, problem solving.
• Sense of urgency and self-awareness.

The office is located at the 9th Tower (MRT Rama 9) in Bangkok, and the company follows a hybrid working policy. Only shortlisted candidates will be contacted.