Thailand Country Customs Leader

About the role

The Thailand Customs Leader leads end-to-end import customs operations and compliance for GE HealthCare Thailand, ensuring compliant and efficient import clearance, strong broker governance, audit readiness and effective management of customs and government agency requirements in a highly regulated healthcare environment. The role is accountable for country-level customs execution, risk mitigation and business continuity, and acts as the primary liaison with Thailand Customs and other regulatory authorities.

Key responsibilities

• Run and govern day-to-day import customs operations in line with Thailand Customs regulations, company standards and policies, including pre-declaration checks on valuation, HS classification, country of origin, permits and licenses.
• Manage customs brokers, express carriers and service providers, and act as the main point of contact for Thailand Customs, coordinating responses to inquiries, inspections and escalations.
• Work with Regulatory Affairs, Logistics, brokers and authorities on products subject to Thailand FDA controls, and manage customs facilitation and duty optimization programs such as FTAs, advance rulings and duty exemptions.
• Lead country-level compliance, audit readiness and corrective actions, prepare periodic customs metrics and reports, and ensure accurate recordkeeping.
• Resolve routine customs issues, escalate high-risk matters to APAC Customs Leadership, and advise and train internal stakeholders.
• Collaborate with APAC and Global Customs teams and build relationships with authorities, brokers and external partners.

Required profile

• Bachelor's degree in Customs, International Trade, Supply Chain, Logistics, Business, Finance, Law, Engineering or a related field.
• 8-10+ years of experience in customs operations, trade compliance, international trade or logistics within a multinational business.
• Demonstrated experience managing customs brokers and supporting customs audits and regulatory interactions.
• Fluent Thai and English, written and spoken.
• Preferred: Thailand Customs certification, experience in medical devices or healthcare, hands-on FTA and audit experience, and leadership/coaching experience.

Required skills

• Strong knowledge of Thailand Customs regulations, HS classification, customs valuation, country of origin, FTAs, permits and licensing, and customs audits.
• Proficiency in Microsoft Office, especially Excel, PowerPoint and Word.